Excuses, excuses and more excuses for being late
So, you are a little late for a business meeting but it should be okay, right? It is only a few minutes and besides it was not really your fault was it? The traffic was worse than you expected, that last e-mail was important and the people you are meeting are normally laid back and friendly so they will probably cut you some slack. The meeting can start without you and you can quickly get up to speed, right?
Being late is totally excusable, right?
Don’t be so sure.
Business people are busy. We have to make rapid and often automatic decisions about the world in general and the people we interact with in order to stay sane and make sense of the world. Everybody does this.
We put great store in first impressions. You need to make your first impression a good one.
This is basic emotional intelligence at work. Understand yourself and regulate your behaviour in order to manage your relationships with others.
Being late never hurt anyone, did it?
You’ll find it does often hurt someone very near and dear. Being late hurts you.
It would be nice to suppose that first impressions are formed by a person analysing all parameters in any given situation then making a rational and intellectual front of brain decision about the meaning and next steps. Perhaps the process might follow this route: “My appointment is late so I will check the internet and determine if there are potential traffic problems. Perhaps a flat tyre or important family matter? I’m sure there will be a good reason for it and I will happily bide my time in order to find out what they have to offer me once they get here. I’m sure the other people here will reach the same conclusion.”
It would be nice but in the real world it does not often happen like this at all.
All first impressions are formed in our old or reptile brain and a summary report gets sent higher only after being screened here first. First impressions happen fast and they have durability too. Whether good or bad, this summary report lodges in the reptile brain. It is hard to get it rewritten once it is in there.
The old reptile brain is not very sophisticated but it is there to protect us. It is the seat of the flight or fight response. It checks for danger or threats. Its mission is also to prevent us wasting time and resources and to stop us using up valuable higher processing functions when it feels we do not have to. It seeks threat triggers.
For people who value and respect their time meeting someone who has a different view of time is just such a trigger. Someone who is late is perceived as a threat. Someone who is late equates to someone who will likely waste valuable resources. The negative report gets sent; it carries a lot of weight and it endures. The reptile brain has a number of such triggers. Other people have them too so you need to work hard to create good first impressions yourself.
We all have our shortcuts
I am a busy man and I place great store in punctuality. Timeliness is a key measure in determining whether I will work with someone or not when I meet with them or interact with them for the first time. Time respect is one of my key values. I will do everything in my power to ensure I arrive at places ahead of time in order to prepare and provide a professional first impression. I expect others to do the same for me.
Lateness indicates a number of fundamental things to me: Lack of care for self and others, chaotic and disorganised, untrustworthy, disrespectful, unreliable and arrogant. The list could and does go on. I do not want to work with people who exhibit these traits no matter what they have to offer. This will cost them money and gain them a poor reputation. If you do this it will be costing you money. Would I refer you to others? Unlikely.
Am I right or am I wrong?
Am I actually right about that person? Perhaps not but it does not matter. I simply do not have the time to apply my neo-cortex or my patience to the issue. Am I cutting off my nose to spite my face? Maybe I am but my reptile brain has detected the threat and sent the report and that is what I have to go on. These are my perceptions and, as for all humans, perception is reality. I have to make fast decisions in order to be successful and I am not alone.
Now, we cannot help events which are truly out of our hands. You may be in mortal peril and unable to contact me. The trouble is I don’t know and I probably don’t care. Inform me of your time status. Better to have the meeting rescheduled than have you show up late. I can then do something more productive with my time. We have mobile phones now and you must at least have written my number down as part of your preparation.
Some people use lateness as a power play. They feel it elevates their status in some way and therefore lowers mine. I tend to walk away from these people and leave them to it because there are plenty of business people out there who are both punctual and a genuine pleasure to deal with.
When I feel a person has respected my time I tend to respect them more.
We all know at least one person who is chronically late all the time. They would be late for their own funeral as the saying goes. They are probably beyond help. If this is you then you are probably beyond help too.
Is there hope for you?
If you are only late now and again there is hope. Get a grip and take control of your approach to time. Get coaching if it helps. At least get a good alarm clock. Even if it goes against your normal preference you must show others you can respect their time if not your own. If you do not it could cost you far more than you think.
You are sending behavioural messages all the time so send good ones whenever possible. What other poor first impressions might you be making? What do you look for when you meet someone for the first time and why?
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