Drive – what really drives you to succeed?

Drive. And your reason is? What really drives you?What really drives you?

Drive is the motivational force which propels you toward a desired situation or away from an undesired one. Your drive can also be called you why or reason for doing something. Drive is what pushes you to a successful conclusion.

So, why do you want to be successful?

It seems like an innocent enough question does it not? Almost a pointless question. I mean, really, who doesn’t want success?

It’s all about energy

Well, everything in life takes energy. This is a fact and you can’t escape it. Whenever you do or think anything or engage in any interaction with the world around you, there is an exchange of energy involved.

You must take energy in to exchange for the bodily and mental essentials you need as a human and there is only so much to go around for the additional things you like to have in your lives.

The drive to achieve success in any significant endeavour takes a lot of work and achieving the type of comprehensive success most people seek in all areas of their lives, takes a huge amount of energy applied over time. You can do it, but you will need to make sacrifices. You must focus your energy and use it primarily for the essential elements you need to achieve your successful outcome.

Drive equals motivational fuel

Something  is needed to drive you toward your success. You need a fuel to power that drive. Nobody can  run a car for long without fuel, can they? You cannot survive for long as a human without food or water, can you?

Your reason for achieving success is your fuel. What drives you is your motivational fuel. Your why must be compelling enough to make you give up the nice to haves and expend your valuable energy on your success essentials. If your reason is not compelling enough your resolve will fizzle out and die. Your plan will fail.

The first step in planning for a successful outcome is to determine exactly why you are doing it in the first place. You need to work out the origin of your drive because if you don’t you could waste a lot of valuable time, resources, emotion and energy .

There are two types of driver: Extrinsic and intrinsic.

Extrinsic drivers

External or extrinsic drivers, offering such rewards as money, fame or possessions, can be good drivers for some people but, as history has demonstrated time and again, even if they are achieved these things do not always provide the happiness or contentment which was sought. Many times, the external rewards do not prove healthy as the drive for success. Someone else always has more money, more fame or more possessions so there is no real end to it. Even if they do relatively well, compared to others, these externally driven types eventually burn out and give up. They often feel discontented and bitter. They sometimes ruin their health and emotional lives. Life is too short to waste.

Intrinsic drivers

Internal or intrinsic rewards tend to be far more powerful and effective drivers for success. An intrinsic driver might be as simple as feeling personally satisfied for doing a task well regardless of any thanks or monetary gain. In my experience, the most powerful intrinsic drivers are those which involve achieving success so other people benefit. Intrinsic drive is superb motivational fuel because they represent the true you.

An example

Perhaps an example might help clarify things further.

Consider which of the following two success drivers might make a middle aged, overweight and out of condition businessman start to eat a healthy diet, get fit again and then stay fit for as long as possible.

Drive 1: He wants to look good on the beach, impress others and fit into more stylish business clothing to help his career?

Drive 2: He wants to be able to play more sports and games with his children and stay healthy to help provide for them and help them as they grow toward their own middle age.

Which option would be most effective for him? Which option would drive you most effectively?

Over to you

The cost of gaining extrinsic rewards is often high. If you are driven by such extrinsic rewards you might want to dig a bit deeper and see if you can find more intrinsic reasons for wanting success. Intrinsic drivers take less energy and therefore can be more powerful and sustainable over time.

If you would like to dig deeper into the idea of drive and what drives people, you might like to try the following books:

“Start with Why” by Simon Sinek.

“Drive” by Daniel H. Pink

I can heartily recommend them both.

Take some reflection time and give some serious thought to what really drives you. If you need to make some drive changes, make them. It’s never too late to succeed.

I hope you have enjoyed this article. If you have, please subscribe to either the blog or my newsletter to ensure you hear about subsequent articles and other useful and informative material.

In the meantime, you might also like to check out:

Goals – Process or Outcome Driven?

Self-regulation and its importance to you

Self-regulation is crucial to getting things done

What is self-regulation?

The second pillar of emotional intelligence or EI is the regulation of self or, as it is more commonly called, self-regulation.

Regulation in the sense we will use it, means the control of a system or process such that it remains at a desired level or rate. Self-regulation means how we control ourselves, either to ramp specific effort up or down or to maintain effort at a specific level or rate.

Once we become aware of something about ourselves, we can then decide if it is beneficial, neutral or harmful to us. We can then further decide to improve on beneficial areas, take neutral areas and improve them if desired and reduce or eliminate harmful areas of our lives.

Those are the steps then. We become aware of something, we decide to act in some way then we take the action we decided upon. Sounds simple when put like that doesn’t it?

If it is so simple, why aren’t we all completing our goals and taking our selves to our absolute best? We often know what to do but we either can’t start it or sustain it.

Why don’t we act?

Humans are lazy creatures. I’m fundamentally a lazy man. There I said it and I feel better about myself. Like it or not, it is true. Some people are not as lazy as others for sure, but we are all lazy creatures at heart.

Wouldn’t we much rather stay in bed for that extra five minutes? Who wouldn’t rather leave the gym until tomorrow or better yet, next week? The decorating can wait until after the holidays. One last biscuit then I’m all over that diet? Be honest with yourself here, if you won the big lottery prize would you go to work on Monday?

We are evolutionarily conditioned to conserve energy because energy was historically hard to come by. It still is in certain parts of the world. Sure, times and circumstances have changed for many of us and the modern world we inhabit expects us to be dynamic and energetic all the time. The problem is our wiring is largely geared for laziness and economy whenever and whenever possible. Much of our behaviour and thought is automatic because automation uses less energy than concentration and focused thinking. To want to carry out such work and burn the required energy, there must be a big trade-off in terms of reward versus effort.

Much of the time we don’t, won’t or can’t create for ourselves a compelling enough reason to act. We can often decide what we want to do but we often struggle to get started and do it. If we do start, we often struggle to keep going.

What about willpower?

Willpower is often seen as the separator of the achiever from the non-achiever. The almost magical difference between the person who can control themselves and the person who cannot. If we are honest most of us don’t really know what it is, and we cannot really point to it or identify it in any meaningful way. We believe we know when we have it or not, we are certain we know its effects, but we struggle to define it clearly.

In psychological terms it is the ability to delay gratification in the short-term to meet desired longer-term goals. It takes effort, concentration and energy to maintain willpower. It often relies on cool or logical thinking and the avoidance of hot or emotional reactions. Unwanted or non-useful thoughts must be overridden. It can be derailed by various physical and external effects. It is a limited yet replenishable resource which can and does run out, often when we need it most.

So, can you rely on willpower alone to regulate yourself? It’s risky at best. You need to be ever vigilant and on your guard. If you are anything like me, you will be easily distracted by the next new shiny object to come into your field of awareness. My various failed attempts at dieting and hitting the gym attest to this. My willpower often proves weak and simply not up to the task when I need it the most. How is yours?

I want to suggest a better route for all of us.

Automatic for the people

We apply willpower on a task by task basis. Too many tasks take too much willpower which tends to run out anyway. Once one thing flops over and we eat the cookie the rest come tumbling down after it and we are off the wagon yet again. To compound our misery and inadequacy we humans are also cognitively miserly. We like low-energy automatic thinking. Willpower takes concentration and energy. We generally don’t like to concentrate and focus for long if we don’t have absolutely to. Willpower needs help.

So, to reduce the amount of willpower you need to get the job done, I recommend creating as many habits as you can to help you regulate your thoughts, emotions and behaviours. Habits are the ultimate automatic process; both good and bad. Keep the willpower because you’ll always need it.

This isn’t an article about habits, so for more information and some great advice on making and breaking them, I recommend you read the books, “The Power of Habit” by Charles Duhigg and “Nudge” by Richard Thaler & Cass Sunstein.

Make self-regulation easier to do and harder not to do

What I do want to talk about here is making self-regulation both easy to do and extremely hard not to do. What I mean by this is all about manipulating your environment to produce or install in yourself the actions, thoughts, emotions and behaviours which you want to produce or install.

It might be easier to use myself and my experiences as a gym goer as an example.

Fitness

Suppose I want to go to the gym (this is not a hypothetical – I really need to get back to the gym) to get fit again. I have a poor track record it must be said. Starting early in the morning works for me but I am very good at making excuses not to go. There are always things to do.

The trick is to first begin to manipulate my environment to make it less likely to create excuses. I can set two or three alarm clocks at five-minute alarm gaps. The alarms are tuned with my most hated radio station and I place them physically out of reach, so I must get up and turn them off. I also set out my gym bag and all my bits and bobs ready to go plus my clothes next to the bed. No excuses. I even check the driveway route for my car is clear. No excuses.

I can still welch out here because it is only myself I am letting down. Here’s the clincher. I arrange to meet a buddy to exercise with and we share transport every other day. I don’t want to let them down and they don’t want to let me down. We have instructions to bang on the door until the other one gets ready. Avoiding annoying my lovely wife ensures I will never let it get to this stage.

I’m outsourcing my self-regulation.

Behaviour

What about keeping a lid on angry outbursts at work? Simple get someone you trust to monitor your behaviour and keep you honest. Initiate a hefty fine to go to charity if you screw up. Make a site wide apology the penalty for transgressing. You won’t want any of these events to transpire so again your self-regulation is outsourced.

Make failure to meet deadlines a very public thing – you’ll learn to love hitting them.

Diets

What about diets? Buddy up again or join a club. State your goals clearly and publicly so you must hit the target. Throw out all the unhealthy food and drink in your house. Don’t visit fast food outlets. I even heard about someone who took some horrendous “before” pictures and gave instructions for a trusted friend to post them on social media if the target was missed. They hit their dieting goals and then some.

What areas could you apply these ideas to? I believe all self-regulation issues are adjustable in this way. Positive and negative.

Now let willpower work its real magic for you

You took the pressure from willpower by creating habits and manipulating the environment. The good news is you now have that great resource available to you whenever you do need an extra push or shove. That early morning “kick in the tailpipe” to get those tired legs out of bed and into the training gear. The extra push to knuckle down and hit that deadline. The restraint to hold your temper when every fibre in your being is screaming to unload on the jerk in front of you. Willpower can now show you its real power.

Some last thoughts on self-regulation and EI

Knowing something is only half the battle. Taking some effective action based upon the knowledge is the next key step. No action = no results.

If you can’t, don’t or won’t dig deep and take full responsibility for your own actions you will always have problems. If you don’t control what you do or need to do based on your own self-awareness and feedback, someone or something else will take control for you. Trust me, you won’t enjoy having no control.

Understand what you need to do. Decide to do it. Set up suitable conditions to enable you to create a habit for doing it and penalties when you don’t. With patience and practice you’ll only need to use your willpower where it can do the its best work.

Is any of this easy? Absolutely not. Is it even possible? Yes, it is! If I can do it, then anyone can do it. Many other people prove this every day. Prove to yourself you can do it and go ahead and do whatever it is you need to do. People will notice the changes in your ability to get the important things done. Your emotional intelligence and your self-regulation level will get higher and higher as a result.

The next post in this series will look at the third EI pillar which is understanding others.

I hope you have enjoyed this article. If you have, please subscribe to either the blog or my newsletter to ensure you hear about subsequent articles and other useful and informative material.

In the meantime, you might also like to check out:

Emotional Intelligence in the real world

Self-awareness and how to develop it

Understanding others and how to do it

Relationship: The art and practice

Customer Experience Poor At M&S

Poor customer experience at M&S

 

This article is all about customer experience. My customer experience to be exact. My poor customer experience at Marks & Spenser to be even more exact.

Marks and Spenser have dropped the ball in spectacular fashion. Because of a poor customer experience, they have successfully converted two loyal customers into two non-customers. All due to a lack of corporate emotional intelligence and poor local leadership.

There is a clear point I wish to make which relates strongly to mindset and emotional intelligence but there needs to be a little context first.

Picture this

This very morning, my good lady wife and I had the dubious pleasure of visiting a large local M&S store. Doing this only 3 days before Xmas might well be considered madness. We were expecting a reasonably pleasant experience however because, as my wife had pre-ordered and paid a deposit for all the required items back in early-October, it should have been a simple matter to collect, pay and return home. We had booked the earliest slot as well but, even then, a small amount of queuing was to be expected as the service appears to be much in demand.

Did all this happen as planned? Of course not. We were finally directed to the rear of the store and into a confusing queue snake system. We had our identity checked against the order which is a good thing then placed in another queue to collect our groceries. This is where it all ground to a halt.

When we finally got to the grocery area, rather than find a complete box with our name, unique order number and groceries waiting for us, it turned out to be six or seven harassed staff valiantly trying their best to build our order from a pile of assorted groceries stacked in a chilled box behind them. The items did have some numerical ID codes but were not even stacked in numerical order. The staff had to disappear to the main stores to find missing items.

The customer experience system collapses

It was a chaotic and broken system by 1000 hrs and the queue behind us had spilled out of the queue snake and onto the main shop floor. Riots may yet ensue. The staff were left to face the shoppers because managers were conspicuous by their absence and the one who was there refused to make eye contact with anyone. Whoever designed this system needs a reality check.

Contrast this with Tesco. We were anticipating a home delivery at 1100 hrs this morning. Given the build up of traffic we expected to see it arrive much later than the midday upper limit. Not a problem on a day like this. Imagine how pleased we were when, as we pulled into the drive following out M&S debacle, the Tesco delivery pulled up on the drive at 1030 hrs and politely asked if we minded him arriving early.

The key point I want to make here is one of corporate and staff mindset.

Whilst we waited at M&S I was discussing the process and effects on the staff and customers with the friendly and helpful assistant. I asked her why they could not plan and implement a simple and effective customer experience system like the one Tesco and many others now provide.

This was the answer which shocked me, and it highlights why Tesco are winning and M&S are not:

“We can’t do a system like that – it wouldn’t work here – we’re a different kind of store.”

This is a completely limiting belief on the part of the assistant. Furthermore, this belief is almost certainly echoed, supported and probably driven by the many layers of management above her.

Can they fix it their customer experience?

Anyone and any organisation can do almost anything they want if they commit to it. M&S cannot change the weather, but they can certainly change and redesign a faulty chaotic system then implement it correctly. If this is indeed a systemic mindset throughout M&S, then they have a serious and chronic problem.

What they really mean here with the statement “we can’t do it” is they “don’t want to do it.” A corporate “can’t/won’t do” mindset in this instance leading to a chaotic and head in the sand operation. This demonstrated little regard for their customer experience or indeed that of their front-line staff. M&S profits are down? Hmmmmm?

Tesco, on the other hand, have a corporate “can do” attitude. One which appears wholly focused on improving customer experience. This attitude turn generates more profits as well. Tesco profits are up? Hmmmmm?

M&S could learn about good customer experience from Tesco

Tesco realise a good customer experience also results in word of mouth referrals and yet more advertising free growth. I tell everyone how good the delivery service is. This falls into the emotional intelligence quadrants of understanding others and managing relationships with others.

In this instance, M&S have failed to see that customer experience matters. We will chalk it up to experience and, no matter how tasty the food may be at M&S, we will not return next Xmas and we will not recommend anyone we know does it either. In my humble opinion, M&S management urgently need some emotional intelligence awareness training and some process design skills.

Emotional intelligence and customer experience go hand in hand. Organisations can and should embrace this and so should we as individuals.

Rant over.

I hope you enjoyed this article and found it interesting. If you did then please like it and share it. Every little bit helps in internet land.

Here is another Emotional Intelligence focused retail experience post (The Apple Store this time) which you might enjoy: Customer Reality Is Bad At Apple