Before we begin Handling mistakes with confidence, especially in social situations, benefits from heightened Emotional Intelligence skills. I call it, "Emotional Intelligence in Action." Emotional intelligence is often discussed in abstract terms, awareness, regulation, empathy, composure. What’s less commonly explored is how it actually shows up in unscripted, mildly awkward, real-world moments. This short piece … Continue reading Handling Mistakes with Confidence: Emotional Intelligence in Action